Refund Policy
At Hope Creations by Izalily, we want to ensure that our customers are satisfied with their purchases. Our refund policy is designed to provide clarity and transparency on how to proceed in the rare event of needing to return a product.
Final Sale Policy
All products at Hope Creations by Izalily are final sale unless they were damaged during transit. In the case of receiving a damaged item, customers have 3 days from the delivery date to notify us and provide a picture of the damaged product in order to be eligible for a refund or exchange.
Return Process
To initiate a return due to a damaged product, please contact our customer service team with your order details and a clear photo of the damaged item. We will guide you through the return process and provide further instructions on how to proceed.
Customer Satisfaction
Our goal at Hope Creations by Izalily is to ensure that our customers are happy with their purchases. We value your trust and strive to address any concerns promptly and effectively. If you have any questions or issues regarding our refund policy, please don't hesitate to reach out to us.
Contact Us
Have a question or need assistance? Feel free to reach out to us.